Frequently Asked Questions
Everything you need to know about your SERENEDE experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a request.
How do I find my correct size?
Each product page features a detailed size guide. Since our fits range from slim to oversized, we recommend checking the specific measurements provided for each garment.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.
Do you restock sold-out items?
To maintain exclusivity, many of our collections are limited edition. However, you can sign up for email notifications on specific product pages to be alerted if a restock occurs.
How should I care for my SERENEDE garments?
To preserve the quality of our fabrics and dyes, we recommend washing items inside out in cold water and hanging them to dry.